November 12, 2018

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Helpful Products for Seniors -- Captioned telephones

June 14, 2018


Running an in-home care agency for the elderly in Pittsburgh requires more than just juggling schedules and ensuring compliance to government regulations. At Dignity, we genuinely care about our clients and try to discover ways to make their lives better.


There are products on the market aimed at doing just that. From time-to-time, we will be highlighting items that can actually improve the lives of your aging loved ones. This first post in the series is for anyone struggling with hearing loss. Many seniors will avoid phone calls simply because they cannot hear well enough to understand what the person on the other line is saying to them. While this can be a good thing when telemarketers or scammers call them, it’s not so good when they miss calls from their grandchildren.


By installing a telephone that has a screen for captioning, once beloved telephone conversations can once again take place.


“Grandma, guess what? I won a trophy at T-ball today!”


“Hi, PapPap. I just called to tell you I miss you.”


Precious messages once missed can now be shared. And important messages can be delivered on time.


“Mrs. Santos, I’m just calling to remind you of your doctor’s appointment at 10:00 on Wednesday. Do you have someone who is planning to bring you to the office?”


No more garbled and misunderstood communications.


And the service is free to individuals who are deaf or hard of hearing, thanks to the Americans with Disabilities Act (ADA) as part of the Telecommunications Relay Service (TRS). And the voice-to-text works with both traditional phone lines and Internet Protocol Relay systems.

And privacy is not issue. The Federal Communications Commission (FCC) has strict regulations protecting the confidentiality of messages and conversations.


There are a variety of phones available, like the Hamilton CapTel 2400i - Large Display, Touch Screen Captioning Telephone shown above, but the user must qualify before the service can be used. Assistive learning devices like these must be ordered by a hearing care professional. Click here for a listing of hearing clinics in the Pittsburgh area.


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